Location: Abuja - Hybrid
Department: Operatons
Company: Chov Technologies — a software company that builds digital products and custom software solutions for businesses. One of our flagship products is EduMESS, a school management platform helping schools run more efficiently. You'll join Chov and begin your journey working on the EduMESS product, with opportunities to contribute across other products as the company grows.About the roleWe’re looking for a sharp, hungry female starter to own the success of the schools using our platform. You'll join Chov's Customer Success team and initially be responsible for helping schools succeed with EduMESS, our school management software. Your job is to make sure every school that signs up actually uses what they’re paying for — you’ll onboard them, guide them, follow up, and be the person they trust when they have a question. This is a customer facing role first. As you grow and as the company grows, you’ll take on more responsibility for building out our operations and support systems. We’re hiring the person, not the CV — if you’re smart, driven, and good with people, we’ll teach you the restWhat you’ll do - Run one-on-one and group onboarding sessions for new schools — walking school owners, school staff, and their IT staff through the platform step by step, virtually and in cohorts. - Follow up relentlessly with schools to drive activation and adoption — making sure they reach the point where the software is genuinely useful to them, and chasing the ones who go quiet. - Be the first point of contact for school questions and support and learn the platform deeply enough to demo and troubleshoot confidently. - Create short video walkthroughs (CapCut) and simple visual quick-start guides (Canva) so schools can self-serve and onboarding scales. - Document recurring questions and processes as you go, helping build a repeatable support and operations playbook alongside the founderWho you are (the non-negotiablesSmart and a fast learner — you pick up new software and concepts quickly and can make complex things simple. Hungry and self-directed — you don’t wait to be told twice; you chase outcomes and own your results in a startup with little handholding. Strong presence in a group — you can hold a room, keep non-technical people engaged, and teach clearly. This is the most important trait. Excellent communication and writing — you’re clear, warm, and professional across email, chat, and WhatsApp, not just in person. Patience and emotional steadiness — you stay calm and kind with non-technical, sometimes frustrated users, and never make someone feel stupid for asking. Organized and reliable follow-through — you track many schools at different stages and let nothing fall through the cracks. Comfortable and fast on a PC and PhoneFluent with everyday creation tools — Canva and CapCut. These are drag-and-drop tools anyone curious has already figured out; if you haven’t, this probably isn’t the role for you. Resourceful with AI tools (ChatGPT, Claude, and similar) — you already use them to work faster, learn quicker, and solve problems on your own, and you’re eager to use them more. Proof you’ve already done something — teaching, tutoring, selling, organizing events, running a society, or hustling a side project. Show us you’ve already done something that demonstrates the traits above
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